Terms of Service
1. Agreement to These Terms
These Terms of Service apply to your access to and use of riverwoodstore.com, including browsing products, creating an account, placing an order, and using services provided through RiverwoodStore.
By using the website or completing a purchase, you acknowledge and accept these Terms.
If you do not agree with these Terms, please do not use the website.
2. RiverwoodStore and Its Operator
RiverwoodStore specializes in acrylic jigsaw puzzle suncatchers and decorative window pieces designed for decorative use in windows and other light-filled spaces.
RiverwoodStore is operated by:
Hangzhou Chuanliudongke Technology Co., Ltd.
The company identified above is the legal business operator responsible for transactions completed through riverwoodstore.com.
3. Customer Requirements
Customers must be at least 18 years old or otherwise legally permitted to enter into a binding purchase agreement in their jurisdiction.
When submitting an order, you agree that the information you provide is accurate and that you are authorized to use the selected payment method.
4. Product Listings
We aim to provide clear information about products offered through RiverwoodStore, including materials, dimensions, intended use, product images, prices, and availability.
Because photography, lighting, and digital screen settings can vary, the appearance or color of a physical product may differ slightly from how it appears online.
We may update product listings, correct errors, change availability, or discontinue products when necessary.
5. Product Availability and Order Acceptance
Submitting an order represents a request to purchase the selected product.
RiverwoodStore may decline or cancel an order where reasonably necessary, including circumstances involving:
- Inventory limitations.
- Payment verification issues.
- Incorrect pricing or product information.
- Suspected unauthorized payment activity.
- Other legitimate operational reasons.
A confirmation email will be sent after your order has been submitted.
Shipment confirmation will be provided separately when your order is dispatched.
6. Order Modifications and Cancellations
Requests to modify or cancel an order should be submitted within 48 hours after purchase.
We will attempt to accommodate eligible requests.
Once an order has entered fulfillment or shipping, changes or cancellation may no longer be possible.
7. Prices and Payment Methods
Unless otherwise displayed, prices on riverwoodstore.com are shown in USD.
Supported payment options may include Visa, Mastercard, American Express, and other secure payment methods available at checkout.
Transactions are processed through third-party payment providers.
Any currency conversion fees or other charges applied by your bank or payment institution are separate from RiverwoodStore charges.
8. Fulfillment and Shipping
Our standard estimated order timeline is:
Order Processing: 1–3 business days
Estimated Shipping: 12–15 business days
Estimated Total Delivery: 13–18 business days
Tracking information will be sent by email after shipment.
Actual delivery times may be affected by carrier operations, customs procedures, public holidays, weather, or local delivery conditions.
Please review our Shipping & Delivery Policy for further details.
9. International Orders
International shipments may be subject to customs duties, import taxes, or other government charges.
Where applicable, these charges are the responsibility of the customer unless otherwise stated.
10. Returns
Eligible products may be returned within 30 days from the date of delivery.
Return items should generally:
- Be unused.
- Remain in the same condition as received.
- Include their original packaging.
- Include all original components where applicable.
- Include proof of purchase.
Additional eligibility requirements are explained in our Return & Refund Policy.
11. Return Shipping Costs
For standard returns:
- Customers are responsible for return shipping costs.
- We recommend using a trackable return method.
- Original shipping charges are non-refundable.
If an item received is defective or incorrect, please contact customer service before arranging return shipping.
12. Refund Processing
Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method.
Approved refunds are processed within 5–10 business days.
Your financial institution may require additional time to post the refund to your account.
13. Damaged, Defective, or Incorrect Orders
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide relevant supporting information, including your order number, a description of the issue, and clear photographs where appropriate.
Depending on the circumstances, the available resolution may include:
- Replacement.
- Exchange.
- Refund.
14. Missing Packages or Items
If tracking indicates that a package has been delivered but you cannot locate it, please first check with your shipping carrier, household members, or nearby neighbors.
If the shipment remains missing, please contact us within 7 days.
If an item is missing from a delivered order, please contact us within 7 days of delivery.
15. Delivery Information
Customers are responsible for submitting complete and accurate delivery details.
If you need to request an address correction, please contact us within 48 hours after placing the order.
Address modifications may not be possible after fulfillment or shipping begins.
16. Account Responsibilities
If you create a RiverwoodStore account, you are responsible for protecting your account credentials and preventing unauthorized access.
Please notify us if you become aware of suspicious or unauthorized account activity.
17. Acceptable Use
riverwoodstore.com may only be used for lawful purposes.
You may not deliberately interfere with website security, functionality, checkout operations, or another customer's use of the store.
18. Intellectual Property
Original RiverwoodStore branding, website text, graphics, layouts, and other materials owned by or licensed to the business may be protected by intellectual property laws.
Unauthorized reproduction, distribution, modification, or commercial use is prohibited except where permitted by applicable law.
19. Third-Party Services
RiverwoodStore may rely on third-party providers for payment processing, shipping, hosting, technology, analytics, or other operational functions.
These independent services may operate under their own terms and privacy policies.
20. Website Errors and Availability
We may correct errors relating to product descriptions, prices, availability, or other website information.
Access to the website may occasionally be interrupted because of maintenance, technical problems, software updates, or circumstances outside our reasonable control.
21. Limitation of Responsibility
To the maximum extent permitted by applicable law, RiverwoodStore and its operator will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or services.
Nothing in these Terms removes or restricts consumer rights that cannot legally be waived.
22. Severability
If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.
23. Privacy Practices
Personal information collected through RiverwoodStore is handled in accordance with our Privacy Policy.
Please review that policy for information about how personal information may be collected, used, stored, and protected.
24. Governing Law and Resolution of Disputes
These Terms of Service and agreements relating to purchases made through riverwoodstore.com shall be governed by and interpreted in accordance with the laws of the People's Republic of China, without applying conflict-of-law principles, to the extent permitted by applicable law.
If a dispute arises, the parties are encouraged to first make a good-faith effort to resolve the matter through RiverwoodStore customer service.
You may contact us at service@riverwoodstore.com. Informal resolution efforts may continue for up to 30 days before other available remedies are pursued where appropriate.
This provision does not remove or restrict mandatory consumer rights or protections that cannot legally be waived under the laws applicable to the customer.
25. Changes to These Terms
RiverwoodStore may revise these Terms from time to time to reflect changes in our services, website operations, policies, or applicable requirements.
The current version will be published on this page with an updated effective date.
Continued use of riverwoodstore.com after an update constitutes acceptance of the revised Terms.
26. Business and Contact Information
Brand:
RiverwoodStore
Official Website:
riverwoodstore.com
Customer Service Email:
service@riverwoodstore.com
Phone:
+1 2053506188
Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
This website is operated by:
Hangzhou Chuanliudongke Technology Co., Ltd.
Registered Address:
Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China
Business License Entity:
Hangzhou Chuanliudongke Technology Co., Ltd.